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to INFO-CHIP
Frequently Asked
Questions
How
do I install the tape?
Unplug the power from the
unit, take the old production cartridge out, put the new one
in, plug the power back in.
What can we tell you? It's
NOT A TAPE! No tape heads to clean, no tape to break or stretch
or get eaten. Our service is entirely DIGITAL. We provide you
with a CARTRIDGE which slips into the side of the box (Don't
worry... every time we send you a new production cartridge we'll
send you a diagram on how to take the old one out and put the
new one in). Have you ever switched game cartridges when playing
"Atari or Nintendo"? Same method.
How
long will it take to install the unit?
Less than 5 minutes.
Some people are a little
apprehensive about having to install the unit themselves. Rest
assured...it's a very easy process and shouldn't take you more
than 5 minutes. Plug in the power, plug the cable from our unit
to your telephone system's "MOH" connection... and
PRESTO! You're set!
**NOTE: YOU MUST MAKE CERTAIN
THAT YOUR TELEPHONE SYSTEM IS "ON-HOLD" CAPABLE. YOUR
TELEPHONE INTERCONNECT COMPANY (THE COMPANY THAT INSTALLED YOUR
TELEPHONE SYSTEM) CAN ANSWER THAT FOR YOU.**
Do
I have to provide you with all the scripting information at
once?
No.
Info Chip Creative
Director,
Dave Jackson, will be in touch with you every so often (Based
on how many productions per year your agreement is for) to remind
you and make suggestions regarding the updating of your script.
We won't inundate you with the task of having to provide all
your information at once (unless you WANT to).
Will
this unit answer my phones after hours?
No.
Our service provides the
informative entertainment behind the "Hold" button
on your telephone. We don't supply the "Auto-answering"
devices that answer your phone when the office is closed. We
CAN, however, supply the voicing for your answering service
if you wish. We can script it, produce it and (given the type
of system you have) either send you the production on DAT, cassette,
or even download directly into your phone system!
Click here for more details on our "Custom Audio Services".
Will
this unit replace the Muzak that is played throughout our store?
Only if you want it to...But
we would advise against that.
Quite often when our sales
team speaks to retail outlets, those prospective clients think
that our unit will play over their P.A. system. If you hook
it up only to your telephone system, then "No", it
will not.
Who
owns the copyright to the messages and the music?
We license all background
music to you for use in your on-hold production. There are no
worries about ASCAP, BMI or SOCAN fees.
Can
I produce/supply my own message?
Sure. No problem. We've
done that for a number of clients who prefer to have their own
voice or corporate jingle in with their messages.
What
is the delivery time once we have approved the scripting?
Ten business days. Guaranteed.
(Unless you are advised otherwise)
Does
the music stop once the voices come in?
No.
The music fades a bit into
the background as the voice comes in, then fades back up when
the voice is done. If you want a sample of how a production
is put together, click here.
If
I get just one production per year, how much would it cost me
to get more should I need them?
Not much.
Give INFO-CHIP sales
staff a call. They'll be able to upgrade your production package,
renew your agreement, charge you for a single extra production...
whatever you need. 604-439-7561 or 1-800-881-2833 from anywhere
in North America.
"Hot
item of the Year"
With $435.00 dollars you can setup
your On hold marketing system. (sound
production and other services are not included)
Call For
Prices
(949)
724-9090
